Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I realized I have a duplicate Dropbox account with a recurring subscription. I need to close or downgrade this account, but I can't log in because that email address no longer exists (from 7 years ago). The chatbot says to log in and change the email, but I can't do this because the two-factor verification is sending the code to the nonexistent email. I can't access support because I can't log in. I'm stumped!
Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
https://help.dropbox.com/account-access/lost-email-access
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Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
https://help.dropbox.com/account-access/lost-email-access
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thanks Mark for that info -- I sent a message via that link and am waiting to see if there's a solution.
Support was able to resolve this -- thanks Mark for the pointer!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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