I'm paying for a subscription but I can't contact support

[coldair]

can't get help either.

you have to be a paying customer to talk to a real person but we are taking your money but not making you a paying customer 

Been paying for years but nothing showing in the subscription section. Unable to get dropbox to check as unable to give them card details as the link the bot shows doesnt work. Cant event find where to edit card details.

The chat bot says there is alternative (better) support options for paid subscribers, but it doesn't think I am even I've been paying for years

[Nancy]

Hey @coldair! Make sure to check your email address, when possible, and reply back to my message.

[coldair]

Nancy I checked both of mail accounts and I have seen no new updates

thanks coldair

[Nancy]

Hey @coldair, I just replied back to your email. Please take a look, when you have some free time.