I'm paying for a subscription but I can't contact support

[coldair]

can't get help either.

you have to be a paying customer to talk to a real person but we are taking your money but not making you a paying customer 

Been paying for years but nothing showing in the subscription section. Unable to get dropbox to check as unable to give them card details as the link the bot shows doesnt work. Cant event find where to edit card details.

The chat bot says there is alternative (better) support options for paid subscribers, but it doesn't think I am even I've been paying for years

[Hannah]

Hey @coldair, thanks for posting to our Community.

It sounds like you're probably signed in to an account that is not your paid one.

Can you let us know more about your issue? 

Are you trying to locate the email address associated with your paid account?

Any additional details you can give us, would be really helpful.

Thanks.

[coldair]

my email addresses are [removed] and [removed] my last paid PP transaction  is Transaction ID
[removed]

[personal info removed per the Dropbox Community Guidelines]

[coldair]

how can I tell if I have another account? 

[Mark]

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@coldair wrote:

how can I tell if I have another account? 

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Have you used https://help.dropbox.com/billing/find-credit-card-charge ?

[coldair]

I used paypal

[Hannah]

Can we send you an email, so we can investigate this further, @coldair?

[coldair]

how do I send you my email? 

[Walter]

No need to send us your email address @coldair 

If you're OK with us emailing you, we'll use the email address that's associated with your profile here, on our Community.

Keep us posted!

[coldair]

the one listed on my account works fine

Thank You