I'm having issues when trying to upgrade.

[Flying Cloud]

I tried so hard for 3 days to upgrade my account as I need to transfer large files for work. By day 3 I am so frustrated with dropbox, for a £19.99 a month you think support would be more than a chatbot. Fed up and looking for another service, reccomedations? Thank you!

[Megan]

Hi @Flying Cloud, let's jump right into this! 

Would you be able to share some additional info with me, in order to fully grasp what might be happening?  

I'm not entirely sure if there's an issue with your plan, or if you had trouble when trying to upgrade your account. 

Let me know more, and we'll take it from there!

[Flying Cloud]

Hello thank you for replying. I three times tried to set up the pro which has a one month free trial. It seemed didn't work even though I had to provide my payment info. Then I read the small print and the only way to stop this trial is in google play, or I will charged £199 a year !! EEEk. I contacted google pay and it appears I did not subscribe to your service, which now seems a releif. Sorry this is all too problematic I will take my business somewhere else. I appreciate your attempt to help but this horse has run away. Good luck