Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi there,
There has been an fraudulent charge on my debit card. I did not do it at all and even i am not the part of trial pack. I have the transaction id but i am unable to contact to anyone. Can someone from dropbox team contact me?
Hi @Riy! Thanks for posting this on the Community.
The charges that you see in your bank statement, they don’t mention anything about iTunes/Google Play, correct?
If not, we can log a ticket for you to this email address and look into this further.
In the meantime, you can also contact your bank to make sure your payment info hasn't been used for any other services by a third party.
Give me a nudge when you’ve got more info.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
@Riy wrote:
Hi there,
There has been an fraudulent charge on my debit card. I did not do it at all and even i am not the part of trial pack. I have the transaction id but i am unable to contact to anyone. Can someone from dropbox team contact me?
You need to contact your credit card company if you did not give your details to Dropbox. Your card has been compromised and they need to sort it to stop more.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hey @Riy, contacting your bank is super important, if you never gave your billing info to Dropbox.
And if you'd also like to look into this with our support team, you can contact them directly, by following these steps:
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!