I get an Error (500) when downloading an invoice

[MeyerEngr]

I can download our Invoice but I received an Error (500) trying to download the Receipt.

[Jay]

Hi @MeyerEngr, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[MeyerEngr]

I've tried Edge, Firefox, Opera, Brave and Vivaldi. All report Error (500). I print our Dropbox receipt every month so this is a recent problem.

[Jay]

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[MeyerEngr]

I will investigate. Like I said, I've been doing it every month without any issues. I can download  Invoices without problems. Just Receipts produces error 500

[Megan]

If you're stuck, and need some help with the invoice you can also try reaching out to our Support, and ask for them to provide it to you @MeyerEngr. 

Or, we can also open a ticket on our end for you, whatever you prefer! 

[MeyerEngr]

Please open a ticket.

Problem can be found at

Admin Console | Billing | View All Invoices | Receipt

As mentioned previously, Invoice works fine.

I've tried clicking on Receipt at a few locations outside my office and I still receive error 500 message.

[Hannah]

Hey @MeyerEngr, I just sent you an email, so I'll see you there!