I downgraded from Plus to Basic but I've been charged

[Seejay1964]

I downgraded from Plus to Basic, but forgot to disconnect my credit card from my PayPal account for Dropbox. I've been charged €199.88. can this be rectified?

TIA

This is the PayPal transaction number:

[removed per Community Guidelines]

[Rich]

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@Seejay1964 wrote:

I downgraded from Plus to Basic, but forgot to disconnect my credit card from my PayPal account for Dropbox. I've been charged €199.88. can this be rectified?

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When you view your Plan page, what plan does it currently show you on?

[Seejay1964]

It's in Italian because I live there. As you can see, I'm on Basic after having downgraded

[Walter]

Hi there @Seejay1964 - thanks for the screenshot!

Would you mind if we sent out an email to have a further look internally at this point? 

[Seejay1964]

Sure!! My mail is [removed per Community Guidelines].

thanks!!

[Nancy · Accepted solution]

Hey @Seejay1964! Please check my email and reply to it, when you can.

[jsjones]

I also downgraded to the basic plan and my credit card is still being charged. I've been charged for the past few months and I can not find any customer service information to reach out to. What do I do about this? Do I call my bank and have them consider it fraud for the unauthorized charges? 

[Megan]

Hi @jsjones, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[Seejay1964]

Hi @jsjones , 

as you can see from the above posts, https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291 Walter thanked me for having posted a screenshot of my current account status, then he must have contacted Nancy from Support directly. She then mailed me directly and resolved my problem.

Have a good one 

seejay1964