I cannot cancel my free trial as I have no plan tab

[frazersolomon]

Hi Someone please help. 

I can not cancel my free trial. I have read online support and there is no Plan tab for me to cancel. This is such a stressfull website to navigate with not even an email address for customer support!

PLEASE CANCEL MY FREE TRIAL, HELP ME

[Mark]

If you did it via a mobile store you need to cancel it via that store (App Store, Google Play etc.)

[frazersolomon]

Hi mark, I did it online through my laptop and I have tried to cancel on there but does not allow me too.

[Mark]

If you dont see it then you EITHER didnt upgrade, or, you upgraded a different account on another device. 

Check emails to see what email you used and log on to that one

[frazersolomon]

Hi Mark, I only used 1 email and 1 account. I had put my card details in too and I believed I signed up for the free 1 month trial. How can dropbox have zero customer support!

[Mark]

---

@frazersolomon wrote:

Hi Mark, I only used 1 email and 1 account. I had put my card details in too and I believed I signed up for the free 1 month trial. How can dropbox have zero customer support!

---

It does.... if you are on a paid plan.

You can contact them with account issues if you make sure you are logged out, even to here (maybe use an incognito window) and go to www.dropbox.com/support and choose the options for account issues.