Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi Someone please help.
I can not cancel my free trial. I have read online support and there is no Plan tab for me to cancel. This is such a stressfull website to navigate with not even an email address for customer support!
PLEASE CANCEL MY FREE TRIAL, HELP ME
If you did it via a mobile store you need to cancel it via that store (App Store, Google Play etc.)
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Hi mark, I did it online through my laptop and I have tried to cancel on there but does not allow me too.
If you dont see it then you EITHER didnt upgrade, or, you upgraded a different account on another device.
Check emails to see what email you used and log on to that one
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Hi Mark, I only used 1 email and 1 account. I had put my card details in too and I believed I signed up for the free 1 month trial. How can dropbox have zero customer support!
@frazersolomon wrote:
Hi Mark, I only used 1 email and 1 account. I had put my card details in too and I believed I signed up for the free 1 month trial. How can dropbox have zero customer support!
It does.... if you are on a paid plan.
You can contact them with account issues if you make sure you are logged out, even to here (maybe use an incognito window) and go to www.dropbox.com/support and choose the options for account issues.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!