Plans and Subscriptions
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2 Month back i bought plus subscription and paid around 5000rs after next day i unsubscribed it but i think i didnt get my money back
can any one clarify on that please
Hi there @luffy07 - thanks for posting on our Community and happy Monday!
When you cancel your subscription, you're essentially cancelling the auto-renewal and you get to enjoy your subscription till the end of your current billing cycle.
That said, you can reach out to our support team for further assistance with this through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Casey meeder , thanks for posting here!
Were you in contact with our Support in regards to your refund request?
If so, would you mind sharing your ticket number reference with me? Feel free to share a bit more info about your case with me, and I'll try to help as much as I possibly can.
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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@Casey meeder , if you’ve been in touch with our support team about this, you’ll need to send us your ticket number here. In general, we don’t have account visibility on the forum, so we can’t check this on our end otherwise.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!