I can't use my free trial plan from Seagate

[Manuel Carrasco]

I just bought a hard drive from Seagate brand that includes 180 days of dropbox free trial, and when I puted all my credit card information to complete the process for the free trial it doesn't work for any kind of tectonic problems, how can I make it work?

[Hannah]

Thanks for bringing this to our attention, @Manuel Carrasco .

Can you take a look at this article, to make sure that all steps were followed correctly?

Keep me posted.

[Manuel Carrasco]

I followed all the steps that it puts in the post correctly, but even doing this it does't work. 

When I finished all the steps it appears that message. 

"est could not be started due to technical error"

Now how can I proceed?

[Jay]

Hi @Manuel Carrasco, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[Manuel Carrasco]

Yes sure! Where I have to send you?  

[Nancy]

Hey @Manuel Carrasco ! Please check your Dropbox email address and reply back to my email, if you’ve seen it.

[Sam Toor]

@Nancy, I'm facing the same issue. My registered ID is [Removed as per Community Guidelines] on both Dropbox and Seagate(5TB hdd). When registered, its showing only 2GB plan 

[Jay]

Hi @Sam Toor, what error are you getting when applying the promotional offer? What payment method have you selected?

[Sam Toor]

it shows 2gb space and cant upload more files but then on another side, it shows 25 tb business plan. I can't understand why I cant manually upload files? Or the 25tb plan will only auto sync? I dont know how it will work but please guide me. 

[Jay]

Just to check, do you have two separate Dropbox accounts, a personal account and a Dropbox Business plan, under different emails?