I can't start the free Essentials trial ("To protect your info, please verify your payment" error)

[CSOP Varna]

Hello, I am trying to activate the 1 month trial period for the Essentials Plan. 

I get a blank window with this message - To protect your info, please verify your payment.

I have tried three different browsers, Incognito modes, clearing the cache and all other methods I found in the Community forum.

Please, assist me!

[Nancy]

Hey @CSOP Varna. Are you also trying to claim Seagate’s extended Dropbox trial when you receive this error message? 

Have you already tried contacting our support team?

[CSOP Varna]

Hello, I have no idea what the "Seagate’s extended Dropbox trial" is. So I don't think I am trying to claim that.

I just want to start the Dropbox Essentials 1 month trial for now and add my payment details.

Any ideas how I can proceed?

PS. I did try to use the chat to reach your support team but I am not sure how to communicate there

[Nancy]

Thanks for clarifying that, @CSOP Varna! From a quick look in our system, I can see you have a ticket with our support team indeed and one of our agents has replied back. 

Please check their response and reply back for any clarifications.

Cheers!