Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I am trying to activate the 1 month trial period for the Essentials Plan.
I get a blank window with this message - To protect your info, please verify your payment.
I have tried three different browsers, Incognito modes, clearing the cache and all other methods I found in the Community forum.
Please, assist me!
Hey @CSOP Varna. Are you also trying to claim Seagate’s extended Dropbox trial when you receive this error message?
Have you already tried contacting our support team?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello, I have no idea what the "Seagate’s extended Dropbox trial" is. So I don't think I am trying to claim that.
I just want to start the Dropbox Essentials 1 month trial for now and add my payment details.
Any ideas how I can proceed?
PS. I did try to use the chat to reach your support team but I am not sure how to communicate there
Thanks for clarifying that, @CSOP Varna! From a quick look in our system, I can see you have a ticket with our support team indeed and one of our agents has replied back.
Please check their response and reply back for any clarifications.
Cheers!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!