I can't cancel a payment made to Dropbox, can you help?

[KjA1]

I have tried 3 times to delete my Dropbox account, but keep getting charged. I’m extremely frustrated. And it seems I went through Dropbox.

[Jay]

Hi @KjA1, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

This will help me to assist further!