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Forum Discussion

Daniel50's avatar
Daniel50
Helpful | Level 5
3 years ago

How to send a complaint about customer service?

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
FAQ
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI Kevin Sharkey, as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?

Kevin Sharkey's avatar
Kevin Sharkey
Explorer | Level 3
2 years ago

What I 'm saying is that it never went into my account!!!  Hence this faff!! can you send me a direct email so that I can send screen shots proof of my not receiving the £199 refund. It says refunded on 31st October and there is no payment at fo that sum I checked right up to four week after and nothing .  Can you enlighten me as to where it is?

 

Kevin

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