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Forum Discussion
Complaint/ Poor Service
We have a support ticket raised, over 2 months ago and we are no where near a resolution.
Please can someone contact me and advise how we can get this resolved as we are looking at getting a credit for the unusable service being provided.
- Nancy
Dropbox Staff
I'm sorry to hear about your experience, ponyandtrap.
Can you send me your ticket number, so that I can also check it?
Give me a nudge, when you're ready.
Hi Nancy,
Ticket #22491109: Dropbox Support ChatWe had a response yesterday to some information we sent nearly 2 weeks ago and it still isn't working.
I can't even remember when the case was raised/ logged or relogged as it was so long ago now.
A call would be more helpful as we are not getting anywhere with progressing this issue.
- Nancy
Thanks for the ticket number, ponyandtrap1; I appreciate it.
Unfortunately, our advanced team can't be reached via phone, so I'd still recommend replying back to their email, so that they can further look into this, and suggest the next possible steps.
I've also left them an internal message for you.
