Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi
I had a business account with my old company.
I have changed job and the email has been closed.
I keep getting charged with the business account and i can't access it to charge the account.
Can you help me close or change it?
Hi @Morten Buchwald, I hope you're doing well!
I can definitely send you an email in order to help you cancel the plan, if you wish.
Feel free to confirm that, and I'll be happy to reach out internally.
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Morten Buchwald, I hope you're doing well!
I can definitely send you an email in order to help you cancel the plan, if you wish.
Feel free to confirm that, and I'll be happy to reach out internally.
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan
Thank you for your reply.
I confirm that i would like help to cancel my plan.
You are welcome to contact me on the email associated with login.
Thanks
Morten
Thanks for your speedy reply, Morten!
I just created a ticket for you, and I'll be happy to see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
I lost my school email associated with dropbox after graduation and hope to cancel my plan. Could you help me with it?
Hi @Sherry2024, I hope you're doing well!
I'd be happy to do my best, in order to help with this. I opened up a ticket on my end for you.
Reply back as soon as possible, and we'll take it from there!
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!