How do I cancel my paid subscription without access to the email?

[joeynpage]

Hello Dropbox Community,

I cannot cancel my subscription. Therefore I had to create another free account to get help. Unfortunately with the free account I only have access to the chatbot and forums. I can also enter the invoice information and pull my old work email confirming I am being charged.

Situation: I paid for Dropbox at my previous company (it was great) using a work email. I no longer work there. I have been charged for the past 8 months for a subscription I no longer need/have no access to.

Problem: I no longer have access to that email. When I try to use that email and password (the one I think it was) to login, it tries to have me sign up again. I keep getting monthly charges for which I have the invoice numbers, card on file and the previous work email. It is a bit frustrating that I can't chat with a live person or even use a virtual chat with a human. All of the resources for support require me to have an account or pay for better support services. I dont want to have to pay with a new account (or even start a 30 day trial) just to cancel another account.

Question: How do I cancel my paid subscription without access to the email? I have card on file info, invoice numbers, email (no longer exists) on file for the account. 

I am beyong thankful for any help at all team!

[Nancy]

Hey @marshall621! If you check your bank statement, are those Dropbox charges linked to iTunes/Google Play, as well? 

If not, then we can go ahead and log the ticket for you.

[marshall621]

On my credit card statement it says 'DROPBOX*[removed per Community Guidelines]....SAN FRANSICO CA

[Nancy]

Thanks for that, @marshall621. Please check your email address, when possible; I’ve sent you an email there, so you can reply back to it and we’ll have a look.