How can I remove my credit card from Dropbox, after downgrading my account to Basic?

[ritesh369]

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card. 

Please help to remove this credit card as soon as possible. 

[Nancy]

Hi @ritesh369, and welcome aboard our forum. 

First off, can you send a screenshot of what you see on your Plan page here? 

I’d also like one more screenshot of your "Manage account" section (while hiding your payment details). 

We’ll go from there.

[ritesh369]

[Nancy]

Thanks for that, @ritesh369! Can I log a ticket for you and check this further?

[ritesh369]

Hey Nancy,

If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket. 

[Jay]

Hi @ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!