Plans and Subscriptions
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Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card.
Please help to remove this credit card as soon as possible.
Hi @ritesh369, and welcome aboard our forum.
First off, can you send a screenshot of what you see on your Plan page here?
I’d also like one more screenshot of your "Manage account" section (while hiding your payment details).
We’ll go from there.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for that, @ritesh369! Can I log a ticket for you and check this further?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hey Nancy,
If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket.
Hi @ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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