How can I cancel my plan?

[Ddieterle]

I have been paying for a subscription for the last two years from a company I left in Dec 2021 I just got the log in back but can't seem to cancel and is there anyway to be refunded

[Jay]

Hi @Ddieterle, thanks for bringing this to our attention.

Did you upgrade via the Dropbox site directly, or via the mobile app?

This will help me to assist further!

[Ddieterle]

It was on a Mac thru the company which I don't have So on the site I believe

[Ddieterle]

I just logged on today I called someone overseas at the company to get the log in info

[Jay]

Thanks for the update, does this mean you no longer require any assistance on this matter?

[Ddieterle]

No
I still can't figure out how to cancel it and I was wondering how if I can be refunded for all that that I never used because I didn't know I had the account open

[Rich]

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@Ddieterle wrote:
I still can't figure out how to cancel it ...

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Scroll to the bottom of your Plan page and see if there's a Cancel Plan link. If not, what plan does it say you're on at the top of the page.

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@Ddieterle wrote:
... I was wondering how if I can be refunded for all that that I never used because I didn't know I had the account open

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You can try contacting Support directly and asking for a refund, but in most cases, Dropbox subscriptions aren't refundable.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Jay]

Thanks, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

[Ddieterle]

It doesn't say other anywhere

How do I cancel and see about a refund

[Walter]

Did you make sure you're not logged into any Dropbox account when accessing the form to submit a ticket @Ddieterle?