Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Thanks for that @Paraplanner22
I was able to locate your ticket in our system and passed your comments on to the expert who's handling your case.
They should be getting back to you soon, but please let me know if you have anything else to add or ask about in the meantime.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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How do I cancel a subscription and get a refund? I subscribed for the free trial on 12/02/2022 and was going to cancel it before 01/02/2023, but I was charged for it today. I am trying to reach customer care, but they only work Monday to Friday. Plus, my bank says it is up to the merchant to cancel the transaction.
You need to contact Support as nobody else can help. Also note that refunds are only given where legally required: https://help.dropbox.com/plans/refund
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Somehow my trial has continued to a business plan and now i am being billed monthly for a year, i understand i didn't cancel the trial, how can i stop continued billing for the whole year? I cancelled my subscription but i assume it will continue to bill me monthly? I only started the free trial November and had my first charge in December 2022 that when i realized what was going on.
Thank you
Hey @MM46, sorry to hear you're having issues with this.
Can you please clarify if you had initiated the trial for your subscription through our website or if it was through the app store on a mobile device?
Also, when you say a business plan, can you let us know which one exactly or clarify what's shown in your plan tab?
Let us know and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for clarifying that for me @MM46
Would it be OK if I reached out via email to have a further look internally?
Let me know and I'll use the email address that's associated with your profile here, on our Community.
PS: I've un-accepted the solution for you, no worries.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!