How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Jay]

Hi @TokWae, thanks for messaging the Community.

In general, refunds are offered according to this article.

Could you clarify what form you're referring to? Is this to submit a support request?

This will help me to assist further!

[TokWae]

Submit a Help Request

Couldn‘t find an answer in the help center or community? Tell us what problems or questions you have with your Dropbox Account.

I want to look up information related to:

Is this regarding a cancellation or refund request?

Payment Details

Cardholder Name

First 6 digits of card

Last 4 digits of card

Billing postal code

Date of charge

Amount charged

Transaction Id (Optional)

[removed per Community Guidelines]

Other details

I want to stop Dropbox services.

Paid users can expect a response within 24 to 48 hours.

[Nancy]

Hey @TokWae!

Since you’re unable to submit a request via our support page, do you mind if we open a ticket for you instead, so that we can check this internally?

[TokWae]

Sure. The most important thing is that I need my money. Nowadays money is not easy to come by.

Thanks so much.

[TokWae]

Yes please. I just need my money. Thanks.

[Nancy]

Thanks for confirming, @TokWae. 

I’ve just logged a ticket for you. Please reply back to me, when you have some free time, and we’ll take it from there.

[Nicole choi]

I want to get a refund ! And how can I do ?

[Mark]

How did you pay? If it was via an App Store you need to cancel at least 48 hours before. You also need to speak to them about refunds. 

https://help.dropbox.com/plans/refund

[Paraplanner22]

I had an issue about a subscription upgrade about 7 months ago and thought it had been revused to basic. But of course it had not been and now it has been renewed, which I did not want. Apparently if I downgrade to basic I loose the ability to seek a refund (although I would be surprised if they issued a refund) has anyone had the same issue and how was it resolved. Apparently my issue has been escalated although I have not heard anything from dropbox - no surprise there!

[Walter]

Hi there @Paraplanner22, sorry to hear about this.

Since you've already reached out to our Support team, can you please let me know your ticket ID in order to look it up in our system?

Thanks so much!