How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[TraceyW]

Hi Walter my ticket number is 19992401

[Walter]

Thanks for the ticket ID @TraceyW - I wasn't able to find it in our system though.

Would it be OK if we reach out via the email that's connected to your profile here on our Community to have a further look into this matter? 

[TraceyW]

Yes Walter that would be fine

[Walter]

No worries, Tracey. You've got

At your convenience, please have a look at your email's inbox and we'll take it from there.

[Hannah]

Hey @Richard H.44, sorry for any inconvenience this might have caused.

You can definitely contact our support team about any billing related requests here.

[Kalbmacii12]

I was charged 180.00 by drop box and don't even have an account. Can I get a refund?

[Rich]

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@Kalbmacii12 wrote:
I was charged 180.00 by drop box and don't even have an account. Can I get a refund?

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[aungmintun1]

Can I get a refund? I subscribed to a yearly professional dropbox subscription by accident after a free 30 day trial that I forgot to cancel. I recently found this out and want to know if I can please get a refund.

[Rich]

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@aungmintun1 wrote:

Can I get a refund? I subscribed to a yearly professional dropbox subscription by accident after a free 30 day trial that I forgot to cancel.

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You can try contacting Support, but typically Dropbox does not provide refunds.

• https://help.dropbox.com/plans/refund

[TokWae]

I think a person deserves to withdraw his subscription & get a refund. Look at the number of people comment on this issue. You should be more democratic. Like myself, I ask for a refund, filling up the form and everything but I can't press the SUBMIT button. It won't go.

Don't know how and why it doesn't go.

It looks very bad on you.