How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rich]

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@MartaG wrote:

Would it be possible to cancel both my subscription and today's Paypal payment?

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You can cancel your subscription from your account settings. This will cancel the automatic renewal at your next billing period, at which point your account will downgrade. You'll maintain your current subscription until that time.

• https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

As for a refund, you can try contacting Support but under most circumstances refunds for paid subscriptions aren't refundable.

• https://help.dropbox.com/plans/refund

To contact Support, visit the Support page and you'll see an option for Billing issues.

• https://www.dropbox.com/support/billing-issues

[Antzino]

Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

[Rich]

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@Antzino wrote:

Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

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If you don't cancel the trial before it ends, it converts into a paid subscription and you're automatically charged. It explains this when you're starting the trial.

You can try contacting Support but in most cases, Dropbox subscriptions aren't refundable.

• https://help.dropbox.com/plans/refund

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[MartaG]

Thank you very much Rich!

I'll try,

best

m

[bhtigu]

did u get ur refund finally ?

[debbie7142]

I don't have Dropbox and I was charged 180 I want a refund

[Megan]

Hi @debbie7142, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[ST14]

I am being charged monthly £19.99 from Dropbox but I have no associated account with this. There is no reference number on my statement that I can check this to. I can't speak to anyone either. Can anyone help?

[ST14]

Hi

I have a billing problem but no associated account. Can you help?

[Hannah]

Sorry to hear about this, @ST14.

Are you getting credit/debit card charges or through iTunes/Google Play?