How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[keith redwood]

My dropbox account was part of a family account held by my wife. She cancelled the family account om 25/9/23 but I was charged for a further year's subscription even though my Dropbox account was a free account.

How can I get a refund from Dropbox of £95.88

[Nancy]

Hey @keith redwood, I’ve merged your question here, as it’s relevant to this thread. 

Please go over Sam’s reply here, and let me know if it helps.

[chwee]

I have just received the bill on my credit card for the yearly subscription of USD 323.87. But when i check my account, it is the free basic account. How do i go about cancelling the account and getting the refund??

[coolietara]

Hoping for some help!  I cancelled my subscription (for the second time in September 2023 which says it was Free) but was still charged an annual subscription fee through Paypal in November.  Please help...I'm going around in circles and it's driving me mad.  I want a refund as I don't even use the 'free' account I have.  

Thanks for any assistance

[Hannah]

Hey @chwee and @coolietara, I moved your posts to this relevant thread.

Make sure to check Sam's solution here.

[Lawrie19B]

Access to cancel a subscription.

I sold a company and retired in April 2021, I have just seen a charge on my personal bank account for subscription renewal, which I guess has happened annually until now without being noticed, I need to cancel the account asap.

I cannot login to Dropbox as my email address was linked to the companies former website and that was all deleted by the new owners of the company so I cannot view the 6 digit security code from Dropbox to facilitate entry to the account.

I want to downgrade the account to a personal FREE account. Any ideas on how to proceed from here?

TIA Lawrie.

[Megan]

Hi @Lawrie19B, let's jump right into this! 

I'd be happy to reach out internally and send you an email in order for us to have a closer look into this, if you wish.

Let me know if you agree, and we'll take it from there!

[Lawrie19B]

Hi Megan, Yes please, that would be great. Thank you.

[Nancy]

Hey @Lawrie19B! Please check your email address, and reply back to me, when possible.

[MartaG]

Hello,

today I was charged for my dropbox subscription renewal but, since I'm not using Dropbox anymore for work, I intended to cancel the subscription. 

I didn't remember my renewal was planned for today, so that's definitely on me.

Anyway I didn't even receive any communication from Dropox, not even an email, notifying me about an imminent renewal.

Would it be possible to cancel both my subscription and today's Paypal payment?

Looking forward to hearing from you.

Thank you very much