How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Nancy]

Hi @Rabbits1077, I hope you’re doing well. 

Can you let me know if you initially upgraded your Dropbox account via www.dropbox.com or the App Store/Play Store instead? That’ll help me guide you further.

[mrb2]

Hi,

we just realised we have been charged for dropbox for several  month now and do not remember signing up for it. We tried figuring out which account is linked to the charge but the look up account doesnt' work. How do I figure out which account is connected to the charge so that I can canel it.

Thank you.

[Rich]

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@mrb2 wrote:

we just realised we have been charged for dropbox for several  month now and do not remember signing up for it.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[mrb2]

When I do that it tells me to log in. 

[Mark]

Scroll further down the page and make sure you are choosing the options which say 'unable to log in' or similar. 

[Rich]

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@mrb2 wrote:

When I do that it tells me to log in. 

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You need to keep filling out the form. Make sure you select Other from the list, then select a payment method, the type of help you need, etc. Eventually, you'll see a prompt that asks if this solved the issue. Select No and the form will appear.

[Rushrules]

Canceled my account. Billed for another month. Please refund.

[Rich]

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@Rushrules wrote:

Canceled my account. Billed for another month. Please refund.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Rushrules]

Why should I have to jump through hoops to get MY money. Refund immediatly or futher legal action will be taken.

[Nancy]

Hey @Rushrules.

First of all, please kindly note that we’re unable to take any actions on your Dropbox account from the forum, since we don’t have any account visibility.

Besides that, can you clarify if you’re being billed directly from Dropbox or the App Store/Play Store instead? 

If your Dropbox account was upgraded via iTunes for example, you'll need to contact Apple directly to request a refund.

Thanks!