How can I cancel and get a refund?

joyanisa74 · ‎03-07-2022

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

Nancy · ‎04-10-2023

I’m sorry to hear about your experience, @mariomack_.

If you have the ticket number from your last attempt to contact our support team, can you send it to me so that I can check what happened?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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gloriathom997 · ‎04-10-2023

Hello,

I purchased my original Business Dropbox account directly from Dropbox and decided to downgrade. I was promised a refund by the agent I chatted with when I downgraded the account. It's weeks later and I still haven't received the refund. Since I am downgraded I can no longer chat to an agent - which is extremely frustrating.

The transaction ID for the original charge is [removed] and the original transaction date is Feb 16, 2023. I am really hoping a community moderator sees this and reaches out.

Gloria

Hannah · ‎04-10-2023

Hey @gloriathom997, sorry to see you're having trouble with this.

Can you please send me the ticket number from your communication with our support team, so I can look into this?

Thanks in advance!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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gloriathom997 · ‎04-10-2023

Yes, my ticket number is 22011623. Thank you.

Gloria

Megan · ‎04-11-2023

Hi @gloriathom997, it seems I wasn't able to locate it. Could you make sure this is the correct ticket number?

Also, have you checked in with your bank about this? If the agent processed the refund correctly, then you should be able to see it after approximately 3-7 days.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Arkadi · ‎04-12-2023

I did not know that this application was paid please return my money and if you want close my account, I do not have enough money to pay for the photo

Arkadi · ‎04-12-2023

I did not know that this application was paid please return my money and if you want close my account, I do not have enough money to pay for the photo

Mark · ‎04-12-2023

The application is only paid for if you give it your card. It is totally free before then.

See https://help.dropbox.com/plans/refund for refund info.

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Mahammer29 · ‎04-13-2023

I did reply to email and no response. Help would be greatly appreciated

Earnest dailey · ‎04-13-2023

You are the worst company to contact. I have been trying for a month and now I have been charged.

How can I cancel and get a refund?

How can I cancel and get a refund?

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