How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[clairethayers]

I was shocked to see that £199 was taken from my account on the 1st of April with NO WARNING, noone even asked... and i have no budgeted for this and with money as tight as it is i need that back soonest.

I am a sole trader, working two days a week as semi retired and this is a LOT of money!!!

[clairethayers]

i didnt and i have contacted paypal

[Hannah]

Hey @clairethayers, and @Jay Nazar, can we send you an email, so we can look into this internally?

[clairethayers]

yes please - it was such a shock!!!! [removed per the Dropbox Community Guidelines]

[Nancy]

Hi @clairethayers! 

I just logged a ticket for you. Please have a look, when possible, and reply back to me, so that we can check this together. 

Thanks.

[Rchgoals]

Please help! I was under the impression my wife established a DropBox account for her business. For more than 1yr I have been charged $11.99 for an account we dont use. I found I established a trial period account and NEVER stopped it. I dont expect everything back but a refund gesture would be greatly appreciated. Any help is appreciated. 

[Mark]

You need to contact support and ask for help I'm afraid: https://help.dropbox.com/plans/refund

[Terideanne]

Hello,

I have been trying to cancel this subscription for a couple weeks and I can't figure it out and I got charged $119.88 on April 1, 2023. Could someone please help me?

[Mahammer29]

It has now been over a year since. E I had paid to upgrade my Dropbox account and somehow it was paid from my second email and not the one the account is under. Dropbox has been proven that both accounts are mine. They failed to upgrade my account and ha e failed to refund my $119.99 they push the blame to Google pay and Google pay pushes the blame to Dropbox. I just want my money back since I have lost many pictures because they failed to upgrade or refund my account.

[Mark]

If you paid via GooglePay then Dropbox cannot, at all, refund you. You HAVE you get the refund via GooglePlay. My guess is that they are holding you to the T&C's around how long you have to claim a refund.