How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Alirvaz]

Ok so i applied for the free 1 month trial, literally only used dropbox once because i didnt need it for anything else. Yesterday i got a billed almost 199 euros with absolutely no warning! I understand that i shouldve kept track of the cancellation dates but i was expecting at least an email saying it was expiring, i guess thats on me being naive but still... i cannot afford this type of spending at all right and would like to cancel my plan and get at a partial refund as fast as possible.

[jenmacquarie2022]

About a month ago, my colleague registered me for a free trial just to access some files from the school where I am teaching. I have no intention of subscribing since I do not have the need to use this. However today, I was charged for 1 year subscription which I have no idea that my Paypal was linked as a payment method. I want to request for refund/cancellation on this automatic payment from my Paypal as I have not been actively using this Dropbox account. Also, my family is in financial distress at the moment due to the medical bills of my mother who got sick recently. We are in dire need of funds to support her medical expenses along with my own family's expenses. We do not need the service of dropbox at the moment. We hope you can refund my money.

[Mark]

Hi

Refunds need to go direct to support and are only done where legally required I'm afraid (this is why you should never give details to others to set accounts up on your behalf - its very, very clear on the signup of a trial that this happens).

https://help.dropbox.com/plans/refund

[Mark]

You need to contact support and ask for assistance, not that (as per all of the signup screens and terms when joining) refunds are only given where they legally are required: https://help.dropbox.com/plans/refund

[OMARsalama]

I just got a bill for $132 renewal.  I received no notification that it was about to renew.  I need to obtain a refund for this and cancel or "downgrade" to free account.  Can someone help me on how to pursue this.  Unfortunately - it is not clear on the website how this can be done.  HELP!

[Hannah]

Hey @OMARsalama, thanks for reaching out to the Dropbox Community.

You should be able to directly contact our support team about your request, through this page.

[sesky]

Hi - I have just had an annual renewal amount taken out of my bank today even though I haven't used drop box in a long time and actually thought I had cancelled. In any event I received no notice of the renewal taking place.  I would like that annual amount refunded and my account to be cancelled as I genuinely do not use it.

[Megan]

Hi @sesky, I'd be happy to look into this for you! 

Can I send you an email, in order for us to have a closer look into this? 

Let me know!

[sesky]

Yes please Megan. I would welcome that.

[Walter]

Hey @sesky, sorry to jump in, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.