How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[chrishengbee]

I had the same problem! What is the final solution?

[chrishengbee]

Got it and replied your email! Look forward to a solution soon. Bests

[Tberntson]

We needed storage for business files, and so I signed up for a business account with unlimited storage. Unfortunately, I was never able to figure out how to upload files to the cloud, so I cancelled our account. Since the time between our sign-up and cancel was less than an hour, and I was never able to derive any benefit from using Dropbox, I attempted to request a refund through the online email support form. Unfortunately, this doesn't work either. Despite trying to fill out and submit the form several times, the email is never sent. The form doesn't do anything.

After watching several videos about all the cool features on the new Dropbox, I was very excited to use it. Unfortunately, I just can't get anything to work, so I will just purchase more storage on Google One.

If anyone has any guidance on how I can contact Dropbox to request a refund, I would appreciate it.

Thanks.

[Jay]

Hi @Tberntson, thanks for bringing this to our attention.

As it sounds like you're the team admin on a Dropbox Business team, you should have access to email, chat and phone support, when logged into your account online.

Could you using chat or phone support instead in order to request a refund, if the email option isn't working?

Keep me updated with any progress!

[Sarahmnt1]

So I accidentally did the yearly suscription when applying for a free trial. I don’t even use Dropbox. Does anyone know how to get a refund??

[Hannah]

Hey @Sarahmnt1, sorry to hear about this!

Have you tried reaching out to our support team directly, since you're now on a paid subscription?

They should be able to assist you further, but if you have any issues, please let us know.

[Sarahmnt1]

Yes I did try that but it was no use cause I didn’t do it through apple

[Sarahmnt1]

Is there anyway to get a refund?

[Sarahmnt1]

Is there anyway to get a refund for an accidental suscription? I already tried support

[Hannah]

Thanks for your reply, Sarah, but since you already tried support, can you send me the ticket number for your communication, so I can look it up?