How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[cjourne1]

Hello,

I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.

[Rich]

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@cjourne1 wrote:

I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.

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Did you cancel the trial before it ended? If not, it automatically converts to a paid subscription. You can likely cancel the subscription, but it's doubtful that you'll be able to receive a refund.

• https://help.dropbox.com/plans/downgrade-dropbox-plus-professional-plans
• https://help.dropbox.com/plans/refund

[vikas_]

HI

I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase. 

I doing my fellowship training in singapore which is self funded, so for last one year i am not earning

I couldn't get any means of contacting drop box for refund of payment

It sincerely request to drop box to cancel my subsription and refund my money

Email account - [personal information removed per the Community's Guidelines]

[Rich]

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@vikas_ wrote:

I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase. 

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You can try contacting Support, though in most cases, subscriptions are non-refundable.

[warren green]

Hi Nancy

Can a support ticket assist with this? I have tried some of the other suggestions such as logging into Dropbox from another browser and couldn't find the  Billing/Disputes on the support page. I disputed the transaction with the bank on 30.01.23 and they require more information before they will liaise with the merchant's bank.

• A statement that I received a notice of cancellation via one of the following means: Email, Merchant Website Message/Live Chat Session, Form, Letter, SMS or Fax. Of which I have received nothing.
• Copies of all correspondence with the Merchant and any additional supporting documents.

All I have are copies of the conversations from the Dropbox Community. 

[Megan]

Hi @Warren green, I just sent you an email.

I'll see you there!

[EmilyBeck]

I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. Anybody else have this issue? It's maddening.

[Rich]

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@EmilyBeck wrote:

I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.

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You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try contacting Support, but in most cases, subscriptions are non-refundable.

• https://help.dropbox.com/plans/refund
• https://www.dropbox.com/support/billing_issues

[seriouslymadatbutterflies]

I have a charge once amonth for approx $17 or so dollars.  I first noticed this a year or so ago and thought i had dealt with it.  Over and over again, once a month, this charge.  I can't figure out how to get through to dropbox to cancel.  I have a basic plan with no billing information listed whatsoever.

I have tried to look up the charges using the tool but it keeps giving me the same error message saying "enter expiration date".

I have no idea how long back these charges go but I need a refund for ALL OF THEM.  I am so furious right now about this.  You're charging me when I have not asked to pay for anything and not given my credit info.

My email is [email removed as per Community Guidelines] and I need this cleared up immediately.

[Megan]

Hi @seriouslymadatbutterflies, rest assured that I am here to help! 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. 

Thanks!