Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
I have cleared all the files and deleted files from my dropbox.
Hence easier to remove account
Hey @KRC147, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @hartro, I hope you're doing well!
I just sent you an email. Reply back to me, and we'll take it from there.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yes, I would like to log a ticket. Please let me know the necessary forms to be filled out. Thanks for your help.
Hello @Jay,
The thing is i have 0 subscriptions on my account, 0 receipt and 0 invoice. I have the free formula. But on my bank invoice it´s written Dropbox Sign/Hell.
I really don´t understand where does that come from.
I tried to see if i had maybe an other Dropbox account with an other email but didnt find any with a paid formula or with a subscription activated.
I don´t know what should i do more...
All set! Please check your email address, @R-Air, and reply back to my message.
Cheers.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @GabCarvel! I hope you’re doing well.
Have you perhaps already logged a ticket about this with our support team? If not, feel free to visit this page and open a ticket there.
After that, please send your ticket number here, and we’ll leave them an internal note, too, to further check this.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Done, thanks.
I prepaid for one year and decided to cancel my Dropbox subscription 6 months because I found out recently that Microsoft 365 is a much better option. After using Microsoft 365 for 2 months, it's impossible for me to come back to Dropbox. So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck. Any class action on this?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!