How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[KRC147]

Yes please, £95 is a lot of money when you are 72 and retired

[KRC147]

I have cleared all the files and deleted files from my dropbox. 

Hence easier to remove account

[Megan]

Hey @KRC147, I just sent you an email, I'll see you there!

[Megan]

Hey @hartro, I hope you're doing well!

I just sent you an email. Reply back to me, and we'll take it from there. 

Cheers! 

[R-Air]

Yes, I would like to log a ticket. Please let me know the necessary forms to be filled out. Thanks for your help. 

[GabCarvel]

Hello @Jay,

The thing is i have 0 subscriptions on my account, 0 receipt and 0 invoice. I have the free formula. But on my bank invoice it´s written Dropbox Sign/Hell.

I really don´t understand where does that come from.

I tried to see if i had maybe an other Dropbox account with an other email but didnt find any with a paid formula or with a subscription activated.

I don´t know what should i do more...

[Nancy]

All set! Please check your email address, @R-Air, and reply back to my message. 

Cheers.

[Nancy]

Hey @GabCarvel! I hope you’re doing well. 

Have you perhaps already logged a ticket about this with our support team? If not, feel free to visit this page and open a ticket there. 

After that, please send your ticket number here, and we’ll leave them an internal note, too, to further check this.

[R-Air]

Done, thanks. 

[8431]

I prepaid for one year and decided to cancel my Dropbox subscription 6 months because I found out recently that Microsoft 365 is a much better option. After using Microsoft 365 for 2 months, it's impossible for me to come back to Dropbox. So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck. Any class action on this?