Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hello @hartro, thanks for reaching out and I'm really sorry to hear about your loss.
Since you mentioned sending an email to Dropbox, did you receive a ticket ID?
If that's the case, would you like to post the ticket ID here so I can take a look at it?
I will be standing by!
Evan
Community Moderator @ Dropbox
dropbox.com/support
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I have tried to cancel the subscription and delete account, but the chatbot keeps going around in circles.
I started trial and have since had major surgery, I needed to close the account but the year bill has gone thru and cannot get in touch for help
I can send in copies of hospital letter to back me up, I am getting terrible chest pains due to this iss
Hello Dropbox Community,
Please I need some help as I am also in a similar situation.
I have been charged 193,60€ this Saturday from Dropbox Sign/Hell. I checked my 2 accounts that I have but they are both in the FREE formula.
So i don't understand where does that payment comes from???
Can someone please help my clarify this ?
Thank you
Gabriel [Removed by moderator]
I’m really sorry to hear about your experience, @KRC147.
Can you please let me know if you initially started this trial via www.dropbox.com or the App Store/Play Store instead?
I’ll be able to help you further this way.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi @GabCarvel, according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play?
Have you tried checking your invoice/receipt page by following these steps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello, thank you so much. I sent an email through the form on the website but I don’t see any ticket number sent to me. My email is [email removed as per Community Guidelines] if you are able to reach me there. Transaction ID: [email removed as per Community Guidelines]
Thank you
Hi @R-Air!
In this case, we can log a ticket for you instead and send it over to the email address that’s linked to your forum profile here.
Is that OK?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Alright; can we open a ticket for you then, and look into this further?
We can message you to the email address that’d tied to your forum profile here.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!