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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
The charge was approved on
23/6/2023
Dropbox can only charge if its give a card number to charge. So, if you did NOT give it to Dropbox you need to speak to your card company because its fraud.
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Please refund my money , I didn't applied for the more space , and I had a free account. But Bank called me that you charged me 2 times for each time $119.88. I don't use the drop box at all, and I just open it to see how it works and its more that a year didn't open it once.
I need that you refund my money asap. Thanks
Hey @muniram52, sorry to hear about this.
I'd recommend getting in touch with our support team directly for further assistance on this matter.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
Once you do this and get a ticket from our system, you can share its number with us here so that we can look it up in our system as well.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I have deactivated it twice and yet every month they just keep stealing my money. I am OVER IT and want my money refunded. I don't even use it anymore
Hey @Carrie Gentz, sorry to see you're having trouble.
What kind of steps are you following to cancel your subscription? Because if you continue getting charged, it might not be going through.
Did you initially upgrade directly through our website or through the Dropbox mobile app (billed through iTunes/Google Play)?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Good Day Megan
Thank you so much for checking in.
I managed to gain a response from Donald and he has assisted me in facilitating a refund for me, I received the emails yesterday and this morning.
I will keep you posted once I receive the refund.
trying to get an account that's been charged annually for 5 years refunded and deleted.
we have had 5 years of having duplicate subscription payments. We are trying to get the one account deleted and refunded. There is no hope of talking to a live person and getting this message across accurately
Hi @baitboyz, welcome to our Community!
Have you tried contacting our Support directly?
You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in.
Let me know if you have any issues with that!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Trying to reach a live person to discuss this is insane!!
We have and have had duplicate charges on our dropbox for five years. $163.67 in April or May twice annually.
dropbox.com/payments/find_receipt
H8K1Q4BF8RN4 Apr 16 Bait boys
TSFVTZ5VRGHT May 3rd Jefferys Environmental
5341 05/25
Transaction details
This transaction is associated with the card ending in 5341
Date
Description
Amount
16/4/2023
Dropbox Plus (4/16/2023 to 4/16/2024)
CA$163.67
Duplicate charges for annual charges. one for Bait Boyz which was defunct for 5 years now, one for Jeffery's Environmental
There was duplicate charge in 2022, 2021 as well.
H8K1Q4BF8RN4 Apr 16 2023 $163.67
TSFVTZ5VRGHT May 3rd 2023 $163.67
trying to get an account that's been charged annually for 5 years refunded and deleted.
we have had 5 years of having duplicate subscription payments. We are trying to get the one account deleted and refunded. There is no hope of talking to a live person and getting this message across accurately
dropbox.com/payments/find_receipt
H8K1Q4BF8RN4 Apr 16 Bait boys
TSFVTZ5VRGHT May 3rd Jefferys Environmental
5341 05/25
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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