How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[SVG2]

Thank you Mark - I appreciate your response

I have emailed support and I think they can only help me from Monday hopefully. 

When you say legally required what does that mean and how do I go about it? I read that Dropbox does not refund but honestly I can't actually get this payment pulled off right now. 

[Mark]

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@SVG2 wrote:

When you say legally required what does that mean and how do I go about it? I read that Dropbox does not refund but honestly I can't actually get this payment pulled off right now. 

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It means that refunds are not given unless they have to by law - thats in the terms you agree upon sign up. Usually this means you live within a country/union that says you have to have a cooling off period. For example the EU say you can have a refund for digital services within 14 days. The rest are often not given

[SVG2]

Thank you Mark. 

This is disheartening as it's totally over for me- I live in South Africa and we are affected by load shedding and business has not been good therefore last year I upgraded dropbox for a moment tp upload clients work and that is what I mentioned when upgrading and was not aware that this year it would pull off again and now I need all the funds I can gather for my livelihood so this is just terrible news for me as I won't get that. I don't live in EU. 

I don't know what I am going to do

[Rich]

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@haimrevivo wrote:

WANT TO HAVE A REFUND FOR JUNE  + CANCEL MY SUBSCRIPTION.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[haimrevivo]

Hello, 

Thanks for the reply.

Support page do not help.

This is what I'm trying to say. 

[Mark]

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@haimrevivo wrote:

Hello, 

Thanks for the reply.

Support page do not help.

This is what I'm trying to say. 

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Then you have a second account with a subscription and so need to contact support to work out what it is set up under as Rich said. 

[Megan]

Hi @SVG2, wishing you a great Monday ahead! 

Did you manage to contact our Support team? If so, feel free to share the ticket number reference with me, in order to locate it on our system.

Keep me posted! 

[ChrisCummings]

This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88! It also doesn't help that there is no available phone number or reps to help with my issue! So I'm requesting a chargeback from my bank, deleting my account and writing awful reviews to warn people what they will expect with Dropbox's horrible lack of customer service options and difficulty to deactivate my account! Terrible service! Cannot afford to lose this much amount of money from my tangible debit account!

[Rich]

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@ChrisCummings wrote:

This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88!

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Have you cancelled your account? You can do this yourself from your Plan page. If your Plan page shows that you're on the Basic plan (i.e. free), then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign in to that account and cancel it.

If that doesn't work for you you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Mikiradic123]

Hi Jay,

Yes, I was charged by Dropbox on 15/6/2023