How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rich]

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@katesrap wrote:
Worst part is on the free plan they provide 0 customer support …

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That's not true. You can still open a ticket for account and billing related issues.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[MTE2]

Hello,

From an iPad, I selected to do an upgrade of my Dropbox account. It said it didn't go through, so I logged into Dropbox on a computer and did the upgrade that way. Now I have (2) charges coming through, which (1) is from Apple the other is from Dropbox. 

When I contact Apple, they say to contact Dropbox, yet I can't find a way to talk to anyone at Dropbox. How do I make sure I don't have (2) subscription plans, as well as getting a refund for (1) of the charges?

Thanks,

MTE2

[Jay]

Hi @MTE2, thanks for bringing this to our attention.

Do you see any payments on your account here? 

Did you try restoring the purchases via the iOS app?

This will help me to assist further!

[MTE2]

Hello, 

No, I don't see any payments on through the link you sent. Yet for sure both charges have already processed with our bank. One says it is from Apple, the other says it is from Dropbox. 

When I go to the Subscriptions link you sent, it does show that it is my account yet says I should upgrade. I know the upgrade has worked, as I'm already using the additional features. Yet again, this upgrade cost does NOT seem to show on my computer/online Dropbox Subscription list. 

Is there somewhere else I could look? Is there a way I can actually speak with someone at Dropbox that can help locate my account and see what's going on?

Thanks,

MTE2 

[Jay]

If you're not seeing it on the payments page, then it means that another account has been upgraded as you're saying that you're using the new features. 

Try double checking the email addresses signed in on the site, desktop app and mobile app.

[Mikiradic123]

I am uncertain about how to resolve this problem, so I am posting here in the hopes that someone who monitors Dropbox will assist me.

Today I noticed a $119.88 charge on my credit card, which appears to be for an annual Dropbox subscription that I neither possess nor authorized. 

I am puzzled as to why I am now receiving a bill, and it is even more frustrating that all my attempts to report this issue have been ineffective, with Dropbox remaining unresponsive. I kindly request your assistance in resolving this matter.

[Jay]

Hi @Mikiradic123, thanks for bringing this to our attention.

Do you see any payments on this page on your account?

According to your card statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[SVG2]

I would like to get assistance- A payment was pulled off my account and would like to get a refund from it back as it was not meant for this it was meant for my home rentals how can I get assistance in getting this refund back? I am in deep problems and this was not the expected payment I wanted to make

[Mark]

You will need to contact Support at www.dropbox.com/support. 

Note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund

[haimrevivo]

HELLO! 

HERE IS MY ISSUE. 

NO BILLING INFO IN THE SYSTEM,

SEEMS LIKE I HAVE DROPBOX BASIC PLAN. 

NO 'PLAN' TAB IN THE WEBSITE OR APP. 

NOT SUBSCRIBED FROM ANY APP STORE.

PAID $ 14.15 AGAIN FOR NO REASON. 

WANT TO HAVE A REFUND FOR JUNE  + CANCEL MY SUBSCRIPTION.

THANK YOU.