How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[SD6]

It doesn't work that way! Since posting this I see so many people saying the SAME THING! It seems to me that they make you add your credit card info and then charge you without you knowingly ordering anything!

People in good faith add credit card info because it looks like they have to - and then DROPBOX charges them whether they want the service or not!!

Otherwise there wouldn't be so many people with the same problem!

I will fight this as long as they don't refund my money. A real person needs to answer and if not then I will keep going.

Likely there will be a Class Action Suit about this in the coming months.

TRICKSTER like whoever set this up will ALWAYS get caught.

DROPBOX ISNT SUPPOSED TO CHARGE PEOPLE WHO DONT SIGN UP FOR THEIR PREMIM SERVICE and its STILL DOESNT MAKE IT RIGHT IF THEY TRICK YOU INTO DOING IT!!! 

[SD6]

PLUS THE WORST thing about it is that there is absolutely NO CUSTOMER SERVCE.

SO they TRICK YOU then they don't offer you any HELP.

Does that sound like a reputable COMPANY????? NOPE!!!

[Mark]

At no point does Dropbox ask for ANY payment details unless you go to www.dropbox.com/plans OR you agree to a trial. If you agree to a trial it is VERY CLEAR throughout the setup and onboarding what happens and when you will be charged. 

It is dead easy for you to test this yourself @SD6 - simply set up a new account via an incognito Window.

[SD6]

Companies always say that when they offer no customer service help!

If its so easy then why do so many people lost on it?

Why do so many people want their money back?

Why was I CHARGED WHEN I DONT HAVE A PAID ACCOUNT???

Why is there NOWHERE to turn for help????

Why would you be yelling at me instead of giving me a link so that it could be resolved????

The answer is buried and no where easy to find. I challenge anyone reading this to show me the link to report a problem and get my refund!

Because there is no customer service help. They are a company who wants to make payments AUTOMATIC and customer service BURIED!!!!

As I was saying to me that is TRICKSTER and FRAUD

[Rich]

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@SD6 wrote:

I challenge anyone reading this to show me the link to report a problem and get my refund!

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

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Why was I CHARGED WHEN I DONT HAVE A PAID ACCOUNT???

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Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[Megan]

Hi @SD6, sorry to hear about that! 

Have you tried submitting a ticket, using the steps @Rich provided? If so, feel free to share the ticket number reference with me here, so I can locate it on our system. 

If you had any issues doing so, let me know and I'll be happy to open a ticket for you.

I hope this helps!

[SD6]

So great news! And a firm suggestion.

I had Jesse contact me from the office and with the credit card data I gave him it was my husbands business account that was charged on my card.

This is not dropbox's fault.

However my suggestion is to PLEASE make it easier for people to find the email access to get help.

Not everyone can spend hours digging for an answers. I tried that for quite a while and it wasn't intuitive.

I had to come to this postings page to get help and it doesn't have to be that way.

Problem solved.

[Megan]

Thanks for letting us know more about this @SD6!

If you need anything else, we'll be one post away! 

[katesrap]

The same thing happened to me! Had a paid plan from over a year ago which I downgraded to a monthly plan which I then cancelled back in Feb (have confirmation email), then in May I got charged for the annual subscription. Worst part is on the free plan they provide 0 customer support … have to come to this ridiculous forum to vent / hope someone from Dropbox notices. It’s still not resolved…

[SD6]

I am sorry that happened to you. It makes you feel horrible doesn't it?

You are charged but no clear easy way to resolve it. 

But I can see dropbox point, you're getting something for nothing, can you really expect service?

Keep reaching out to them until someone comes to answer.

Its not fair for them to keep your money.