How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Nancy]

@CR05, sorry for jumping in, too. 

Can you please check your email address's inbox/spam folder once again, and let me know if you can see a ticket number there perhaps?

[CR05]

Hello Nancy, 
Thank you above comment, 
I have completed searching before and after I joined here no success. Email address [removed] and [removed] please track it. It is unfair that very quick to deduct the funds however, very poor of customer service. $184.67 deducted on 12th of June 2023 at 1pm. Receipt X6qt48c73wp6. I'm sure this enough info to trace. Thank you

[email addresses removed per the Dropbox Community Guidelines]

[Rich]

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@CR05 wrote:

Receipt X6qt48c73wp6. I'm sure this enough info to trace

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No one here has access to your account like that. Only Support is able to assist in these matters. If you haven't already done so, follow the steps I replied with earlier to open a ticket, then reply back here with that ticket number.

[Hannah]

Hey @CR05, what Rich mentioned is true, so try to reach out to our support team, the way he suggested.

Let us know if you have any issues with that.

[SD6]

Hi I have a free plan but good old DROPBOX charged me ANYWAY!

I spent an hour on all of the search help stuff and NOTHING!!

Weeks ago I spoke to someone (can't remember even how I got and answer  who said I deserved a refund but since then NOTHING!!!

Where do I report this FRAUD????

[Richard32]

I am having the same issue.  Money taken when I only have a Basic account.

[SD6]

The Customer Service here is ZERO. Is this another company who takes your info, charges you and then refuses you help? Honestly I thought Dropbox was better that that. I have had no response yet. All I can do it keep posting here I guess since they don't offer any direct help.

[Mark]

If you did NOT give Dropbox your card details then you need to speak to your card company as somebody has defrauded you. 

If you DID then you have set up a paid account OR a free trial you've not cancelled in time. Dropbox DOES NOT need a card number for a free account and only gets one when somebody actively inputs it. 

Support is available at www.dropbox.com/support and also see https://help.dropbox.com/plans/refund

[Blake23]

So a couple of weeks ago I made a dropbox account on a FREE TRIAL so I could transfer over some files but now it has taken £199 out from my account at a time where I can’t spare a penny. I’ve been taken aback by the limited avenues of rectifying a human error and hope that you will acknowledge and co-operate in resolving this issue.

[Mark]

Hi

Like most things when you set the free trial up you are told it'll convert to a paid one after the trial ends (you are also emailed this quite a few times before charging). Therefore if you do not cancel in time you pay. 

All I can suggest doing is contacting Dropbox via www.dropbox.com/support and ask for help, however, note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund