How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[gaven1]

I started a trial so I could move large amounts of photos. Yes I gave my card details and signed up, however I received 2 emails saying that payments were declined and thought nothing of it since I did not plan to use dropbox anytime soon. However earlier today I was given an email saying that a payment successfully went through. However I am still on  the "Basic" plan even though I was charged. Not sure what to do.

[Megan]

Hi @gaven1, welcome to our Community!

Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?

That way, you can log into the other account, and chat with our Support, and ask for a refund request directly from the account.

If I were you, I'd give it a go.

Keep me posted of any updates! 

[janetdaveyhynes]

Need help to get a refund

[Mark]

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@janetdaveyhynes wrote:

Need help to get a refund

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They are only given where legally required to do so: https://help.dropbox.com/plans/refund

https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-... 

[CR05]

GM Dropbox community,
I am very concerned on why the precedure, legalities of your business no follow through. I am consistently chasing up for the refund of $184.67 that has been deducted and cleared in my account. I received confirmation that I will get refunded for downgrade and cancelled my subscription. This is very stressful so please do the right thing. Its been 5 business days. Before you ask the fund was cleared on my account it is not pending anymore.
Could appreciate support.
Regards.
Cristina

[Hannah]

Hey @CR05, sorry to see you're having trouble with this.

Did you contact our support team to request a refund?

If so, can you please give us the ticket number of the communication, so we can look into it?

Thanks in advance.

[toadiesmiles]

Hi.

I need help with a refund due to the fact I was hacked. Already tried to talk on bot it's a run around. And I tried messaging I don't have the info. to send an email. My card was hacked I don't have an account here. I just need to know whom I can contact here by phone or live chat to let them know I was hacked and need a refund

Ty

[Mark]

It isnt Dropbox you need to talk to it is your card provider. If you didnt give your card info to Dropbox you need to speak to them urgently as this person will be using your card for a lot more than just here. 

[CR05]

Hello Hannah
Thank you for your response i called the number however the billing department it seem not active as it always get message not available.
So by saying this what is the right number to contact them? My evidence only email.

[Rich]

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@CR05 wrote:
... what is the right number to contact them?

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There is no phone number. You need to open a ticket.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues