How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[sgvenega]

Hi, as a college student, I opened a Dropbox Plus account for my coursework.  I graduated last year and no longer use the DROPX PLUS account, and had forgotten about it until I saw the annual renewal charge for $127.80 on my credit card statement this month.  Please advise how to cancel and get a refund.

Thanks!

[Jay]

Hi @sgvenega, thanks for bringing this to our attention.

Just for clarification, is this payment on your current account?

Are you able to see any transactions on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

[soupp993]

I was working in an old department, and no longer work there. My old business card is inactive, but somehow I still received a charge on that card.

I don't have access to the drop box account so I have no way of canceling it (I don't use the dropbox account since I no longer work there!) I'm not sure how to reach out to customer service. 

Any way to contact them to explain?

[Megan]

Hey there, @soupp993, no worries, I am here to help! 

If you don't mind, I can send you an email, in order for us to have a closer look into this. Is that okay? 

Keep me posted!

[soupp993]

Yes please, thanks! 🙂

[Megan]

Hi @soupp993, I just sent you an email, I'll see you there! 

[soulsofthewind]

I wasn’t able to cancel my subscription yesterday before I was charged a full years price. Also I signed up for the free subscription at the beginning and would like to be refunded. This is a-lot of money and I have small children and it was taken out on my birthday ;(

[Walter]

Hi there @soulsofthewind, sorry to hear about this.

In such cases, I'd recommend that you reach out to our support team directly for further assistance as they'd be better equipped to help with your request.

To do this, use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at. 

Once you do this and you acquire a ticket number from our system, you can let us know the ticket ID so that we can look it up in our system too.

I hope this helps!

[Mark]

You need to contact support and ask for help. Note that refunds are only issued where legally required. 

https://help.dropbox.com/plans/refund

[Marco Mitchell]

Cancel my payment