How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Mark]

Refund requests need to be directed to Dropbox support at www.dropbox.com/support. For more info see https://help.dropbox.com/plans/refund and note that refunds are only given when legally required to do so.

[Mahammer29]

I have been trying since the day after. And I have talked to both Google pay and Dropbox they each say the other is responsible. I will try again

[Henry Cheung]

Hello, I am suffering from financial difficulities and cannot afford the fee of Dropbox. Despite the excellent service of dropbox, I decided to cancel my subscription for the Dropbox Plus this year. However, due to my mistake of remembering wrongly the deadline of subscription renewel (4/8/2023), I have paid for the subscription fee automatically via credit card. I understand this is my mistake, but US$119.88 would be a huge financial burden for me at the moment. So, I am writing to inquire for the possibility of cancel subscription and refund. Grateful if it could be done!

Cheung Hing Wing
Dropbox Email/contact email: [email removed as per Community Guidelines] 

[Mark]

I'm afraid that this is a user supported forum. Nobody here can help. The only people who can are Dropbox support themselves: www.dropbox.com/support.

[Megan]

Hi @Mahammer29, can I send you an email, in order for us to have a closer look into this? 

[Mahammer29]

Yes you can

[Walter]

Hey @Mahammer29, sorry to jump in, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Thanks!

[SahraTekin4]

xxx

[Mark]

You need to contact support for assistance: www.dropbox.com/support. This is a public forum where account issues cannot be looked at.

Note, however, that refunds are only given if legally required: https://help.dropbox.com/plans/refund

[mariomack_]

I've been waiting on a refund since last year and I've yet to receive any kind of correspondence from dropbox regarding the mater. Customer Service is a JOKE.