Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
I was shocked to see that £199 was taken from my account on the 1st of April with NO WARNING, noone even asked... and i have no budgeted for this and with money as tight as it is i need that back soonest.
I am a sole trader, working two days a week as semi retired and this is a LOT of money!!!
i didnt and i have contacted paypal
Hey @clairethayers, and @Jay Nazar, can we send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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yes please - it was such a shock!!!! [removed per the Dropbox Community Guidelines]
Hi @clairethayers!
I just logged a ticket for you. Please have a look, when possible, and reply back to me, so that we can check this together.
Thanks.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Please help! I was under the impression my wife established a DropBox account for her business. For more than 1yr I have been charged $11.99 for an account we dont use. I found I established a trial period account and NEVER stopped it. I dont expect everything back but a refund gesture would be greatly appreciated. Any help is appreciated.
You need to contact support and ask for help I'm afraid: https://help.dropbox.com/plans/refund
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Hello,
I have been trying to cancel this subscription for a couple weeks and I can't figure it out and I got charged $119.88 on April 1, 2023. Could someone please help me?
If you paid via GooglePay then Dropbox cannot, at all, refund you. You HAVE you get the refund via GooglePlay. My guess is that they are holding you to the T&C's around how long you have to claim a refund.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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