Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Yes, please contact me [email removed as per Community Guidelines]
Hi @Rval, I just sent you an email, I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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i have just had nearly ÂŁ200 taken via paypal for something i have NEVER requested - HELP why have they done this!!!!!! So cross...
@clairethayers wrote:
i have just had nearly ÂŁ200 taken via paypal for something i have NEVER requested - HELP why have they done this!!!!!! So cross...
Did you give Dropbox your PayPal details? If so then they have got permission to do it - you gave them it. If they didnt then your PayPal account has been compromised and you need to speak to PayPal for support.
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@PARK79 wrote:
I was horrified when I saw a charge for $312.48 on my credit card statement this month in March. ... I already have a free account, so I’m not sure how this happened.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
My mother is 84 years old and I found an annual charge for Dropbox on her credit card account. She does not even know what Dropbox is. I cancelled the subscription online but would like a refund of the annual subscription amount. There is no phone number to call for customer support. I can chat during your chat function hours of M-F. I tried to email customer support but nothing happens when I submit my email request. It doesn't go through. Help! How can we speak with someone!
Hi
You need to contact Dropbox support and ask for a refund. You can get the info via https://help.dropbox.com/plans/refund
Note that they may not do a refund as the terms do state its only where legally obligated to, but, they'll be best placed to discuss it.
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Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!