How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[JonathanWick]

Is anyone else having the most impossible time trying to contact anyone at dropbox? There are all these tabs that claim all this help is available but every single tab that allegedly allows me to speak with someone concerning a refund just happen not to work. I filled in all the required fields and hit submit but the button seems to not be linked to anything. Am I the only one experiencing this or is this Dropbox's way of robbing it's users of their money?

[Megan]

Hi @JonathanWick, welcome to our Community! 

Does this behavior regarding our Support access, happen on a specific browser, or all of them? Feel free to also try an incognito tab on your current browser, and let me know. 

If you're still facing issues with that, let me know and I'll open a ticket on my end for you!

Keep me posted, and we'll take it from there!

[JonathanWick]

I have tried multiple browsers and still am unable to get any of the submit or chat buttons to work.

[Megan]

Hi @JonathanWick, I just sent you an email, and I'll be happy to see you there!

[KarenY]

Oh My! I am getting nowhere in the process of trying to cancel my subscription purchased just 5 days ago on March 25, 2023. Have looked through your sight for an hour.

I wish to cancel and receive a pro-rated refund as I paid $119 for the year. Please contact me direction with clear instructions on how I can cancel and request a refund. Thank you. 

[Jay]

Hi @KarenY, thanks for bringing this to our attention.

Since it sounds like you're on a paid plan, you should be able to contact the support team directly via this page, while logged into your account.

The support team will be able to assist you from there on.

[Rval]

I no longer have permission to access an account, and have erroneously been charged for a one year subscription almost a year later. Please help.

[Rval]

Help deleting an account I no longer have access to since email address doesn’t exist anymore. Please, can a human email me.

[Rval]

Hello,

I no longer have access to a professional account as I no longer work for that employer and the email associated with an account doesn’t exist. Please help me get a refund for a subscription renewal pertaining to that account.

[Megan]

Hi @Rval, happy Friday! 

Can I reach out to you via email, since we're going to need some account-specific info in order to look into this for you?

Keep me posted!