How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[johnHouston]

I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".

Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".

So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".

Be careful out there!

[zhaoruxia]

I registered a Dropbox account, I received a deduction of 199 USD today but I did not order the 3TB package. This package is not applicable to me and Dropbox didn't show me it will deduct fees. I am very dissatisfied with that charge and now apply for a refund now.

[Walter]

Hi there @zhaoruxia, sorry to hear about this.

Have you by any chance reached out to our support team to ask for assistance on this?

If you did, please share your ticket ID with us here, so that we can look it up in our system.

Thanks!

[isaac ashaolu]

I cancelled my subscription through an agent and was down graded to basic plan. However I was charged for a professional plan and was asked to upgrade. I don't want to upgrade. I want a refund. 

[Mark]

You'll need to contact support: www.dropbox.com/support and ask for assistance as its an account related query including sending them the chat logs/email ref. of the reps conversation 🙂

[johnHouston]

I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".

Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".

So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".

Be careful out there!

[johnHouston]

Why is my thread being moved and buried in someone else's unrelated post from almost 3 weeks ago?

[MWIM1986]

I canceled my plan, because I didn't need it anymore but still got charged. Is there a way that I could get a refund?

[Megan]

Hi @MWIM1986, I hope you're doing well! 

Can I reach out to you, in order for us to have a closer look into this?

Keep me posted! 

[hockeygirl]

Hi, I attempted to cancel my subscription, which I was able to do, but not until 2024.  I would like to cancel and receive a refund.  Hoping there is someone who can look into this for me.  Thanks!