How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[J Moynahan]

I cancelled my free trial on Nov 1…… have emails confirming! I was just charged AGAIN!!! I need a phone number to talk to someone at Dropbox!! I need refunds!!! And to remove me!!!!

[Figment]

I canceled my free trial the day it was billed apparently by live chat. Received no confirmation of such. I have been Charged $119 on my credit card. The App Store does not show that I have a subscription to Dropbox. How do I get my money back? I have spend two hours trying to send and email, but the submit button will not submit after all information has been filled out. So very frustrated.

[Megan]

Hi @J Moynahan, sorry to hear about that, let's see how we can help! 

Have you tried contacting our Support team, about this? If so, feel free to send me your ticket number reference, in order to locate it in our system.

Keep me posted!

[Hannah]

Hey @Figment, thanks for posting to our Community.

Did you create the trial using our website directly, or through the app on your phone (which would make your payment come through iTunes/Google Play)?

Thanks in advance!

[MM46]

Hi Walter,

Will you be getting back to me re subscription/cancellation?

Thanks

[Walter]

Sure thing @MM46

I just sent you an email, so please have a look at your inbox and we'll take it from there. 

[warren green]

trying to get a refund and filled in Mastercard numbers and amount to refund and wont submit

[Removed as per Community Guidelines]

help please as we need the $306.90 refund to buy food 

[Jay]

Hi @Warren green, thanks for bringing this to our attention.

Have you already tried getting in contact with the support team? 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. 

Keep me updated with any progress.

[warren green]

Hi Jay

Thank you for your reply, I tried several times to 'submit a request' however it wouldn't allow me to. It wouldn't accept the transaction ID on the bank statement among other things. Fortunately, after reading your message I gave it another go and was successful sending the request through.

Appreciate your help.

Warren

[Jay]

Glad to have helped out. Do you have the ticket ID from the automated email reply in order to locate it on our system?