How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Paraplanner22]

Hi ticket ID

https://www.dropbox.com/support/ticket/20364482
Thank you

[Walter]

Thanks for that @Paraplanner22 

I was able to locate your ticket in our system and passed your comments on to the expert who's handling your case.

They should be getting back to you soon, but please let me know if you have anything else to add or ask about in the meantime. 

[Maireebenson]

How do I cancel a subscription and get a refund? I subscribed for the free trial on 12/02/2022 and was going to cancel it before 01/02/2023, but I was charged for it today. I am trying to reach customer care, but they only work Monday to Friday. Plus, my bank says it is up to the merchant to cancel the transaction.

[Mark]

You need to contact Support as nobody else can help. Also note that refunds are only given where legally required: https://help.dropbox.com/plans/refund

[MM46]

Somehow my trial has continued to a business plan and now i am being billed monthly for a year, i understand i didn't cancel the trial, how can i stop continued billing for the whole year? I cancelled my subscription but i assume it will continue to bill me monthly? I only started the free trial November and had my first charge in December 2022 that when i realized what was going on.

Thank you

[Walter]

Hey @MM46, sorry to hear you're having issues with this.

Can you please clarify if you had initiated the trial for your subscription through our website or if it was through the app store on a mobile device?

Also, when you say a business plan, can you let us know which one exactly or clarify what's shown in your plan tab?

Let us know and we'll take it from there.

[MM46]

Thanks for getting back to me so soon, I’m not 100% sure if I initiated the plan on my mobile but suspect it was on my pc. The plan I was trialling was the Professional plan. I cancelled it when I realised but it seems I will be charged for the year anyway.
Thanks again

[MM46]

I accidentally hit a button that said I accepted the answer but please don’t close my query. Thanks

[Walter]

I see, thanks for clarifying that for me @MM46

Would it be OK if I reached out via email to have a further look internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community. 

PS: I've un-accepted the solution for you, no worries. 

[MM46]

Yes email ok for contact