Plans and Subscriptions
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Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hey @stephen Konrad, how are you today?
I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I no longer use the drop as a significant part of my job. I got a message from dropbox saying that my credit card for payment was about expired and I didn't notice the billing date. Yet, I was charged the annual fee on 11/19, and I downgraded my account to free. In this case, can I still get the full refund as it's only three days since they posted the payment? Thank you.
@plh wrote:
... I didn't notice the billing date. Yet, I was charged the annual fee on 11/19 ... can I still get the full refund as it's only three days since they posted the payment?
You can try contacting Support, but typically Dropbox does not offer refunds.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Could the Linux users have a refund, please? I know Dropbox's other services provide a lot of value, but I do not use them. I only use(d) Dropbox to sync between my Linux desktop and laptop. I completely understand if Linux users are not a Dropbox priority, but I would like a refund if I cannot use the service I bought.
Has anyone been able to secure a refund for wrongly being charged each month for a free Basic plan
Hi @TraceyW, and welcome aboard the forum!
If there are recurring charges, it means that there’s a paid subscription. If you log in to your Dropbox account and you see that you’re on a Basic plan, then it’s quite possible that there’s another paid account linked to a different email address.
Can you please clarify if the charges you keep receiving are in-app (either from Google Play or iTunes) or direct Dropbox ones?
Please let me know and we’ll check this further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I cant see how there could be another paid account as I have only ever opened this one. I only joined in Nov 2020 as it was the only way to access pictures purchased form a photographer. This is all I have ever used Dropbox for and when I logged in can see I am on the free Basic plan and have used 1.1MB.
I have sent a request to the support team and have received an email with a ticket number
Hey @TraceyW, sorry to jump in here, but could you share your ticket ID so that we can locate it in our system?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!