How can I cancel and get a refund?

[joyanisa74]

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

[Rabbits1077]

I want my refund

[niallcjackson]

Hi,

I can see there are multiple cases of this on the discussion board already but I am confused as when I try to Submit my ticket of complaint it just gives me an 'error' message.

I too was charged £199 for a full year's subscription even though I cancelled successfully on the 30th day. I didn't receive any prior notice about renewal and had notification for the cancellation myself in my phone so don't agree this should have gone through on my paypal.

A little bit frustrated as I understand the rules but feel I complied.  

Kind regards,

Niall 

[Mark]

You need to log a ticket with support to ask for assistance. As it is an account issue nobody is able to assist on the forums.

www.dropbox.com/support. 

[niallcjackson]

Thanks Mark

Am I right in thinking this service only exists Monday to Friday and not today, Sunday?

Regards,

Niall

[Mark]

Support tickets can be logged 247 but replies are Monday to Friday only, yes. 

[niallcjackson]

Thanks Mark,

Have logged issue alright.

Fingers crossed I hear back tomorrow.

N

[Rich]

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@niallcjackson wrote:

I cancelled successfully on the 30th day.

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If you cancelled on the last day, then the transaction was likely already sent for processing. With many subscriptions and trials (not just Dropbox), you typically need to cancel by at least 24 hours prior to the end of the trial or subscription to avoid renewal.

[niallcjackson]

It's a pity they don't send you any notice or outline this in t&cs. It probably is my mistake but not one I can afford.

[Rich]

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@niallcjackson wrote:

It's a pity they don't send you any notice or outline this in t&cs. It probably is my mistake but not one I can afford.

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• https://help.dropbox.com/plans/cancel-free-trial

Did you submit a ticket and did you receive a ticket number in email? If so, reply here with the ticket number and a Dropboxer might be able to check on its status.

[niallcjackson]

Thanks to everyone who replied to this thread.

They agreed to a refund and were very professional about it.

Relieved,

Niall 

PS: While I'm here has anybody had any issues with photos going missing from their basic account? That was whole reason I got the free trial, I thought they may have been behind a paywall, I store my photos alphabetically and my folders from A to C have slowly emptied without me doing so. Strange one.